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Assistance Services

Assistance services is the main business line of Egypt Assistance which is offered to both local and international clients. All our assistance services are aimed to create value for the customers and end users. The combined expertise and resources of Egypt Assistance are designed to operate 7/24 in with international standards.

Local and international experience, quality concerns as well as innovating for the best cost-effective solutions allow Egypt Assistance to deliver the following services in a most effective way:

  • Roadside Assistance
  • Medical Assistance
  • Travel Assistance

Roadside Assistance

Medical Assistance

The combined expertise and resources of Egypt Assistance are designed to operate 7/24 with international standards.

Egypt Assistance offers a range of reliable, fast and professional home and road assistance services for its clients through a well established network in Egypt and world wide. In order to create customer loyalty and satisfaction, Egypt Assistance turns the unexpected difficulties that clients may encounter on their journey into pleasant souvenirs.


  • 7/24 Professional Support
  • Roadside Assistance
  • Towing
  • Replacement Car
  • Repatriation of the vehicle
  • Customs Clearance

Medical Assistance

Technical Assistance

From simple medical information to complex emergency evacuations, payment guarantees to cost containment, Egypt Assistance, makes its services available to corporate companies and their beneficiaries as well as to individual clients. Its experienced medical team of physicians and coordinators operate round the clock for best available solutions.

- Air Ambulance

Organization of transportations for all kinds of medical conditions around the globe.

- International patients transfers

Variety of medical transportation services from ground coordination to bedside-tobedside service; from complicated evacuations on stretcher to simple services like supplying wheelchair or oxygen on board. Medical escort doctors or nurses are provided for commercial airlines flights.

  • Worldwide network of hospitals and medical facilities and TPA services
  • HMO & Managed care services
  • Medical information and consultancy
  • Worldwide monitoring of medical treatment and preparation of medical reports
  • Dispatch of doctors and specialists
  • Hospital admission / discharging planning
  • Settling hospital /clinic/doctor payments
  • Repatriation of mortal remains
  • Medical staffing at remote areas.

Travel Assistance

Travel Assistance

With the help of assistance solutions developed according to the requirements of the travel specifications, we make sure policyholders enjoy their entire trip 7/24.

Travel Assistance is the main business line of Egypt Assistance. It is crucial for the insurance industry to guarantee that the needs of the insured are fulfilled globally. For international insurance policyholders and the assistance companies, Egypt Assistance provides Travel Assistance Services effectively and promptly, expertly handling even the toughest situations in Egypt and the rest of the world. Egypt Assistance also comes with the advantage of incorporating medical clinics, a travel agency and medical teams on all its alarm centers to serve as a one stop shop for all your needs.

  • Medical Infoline
  • Medical Case Management
  • International Patients Transfer & Air Ambulance
  • Info & Organization Services
  • Concierge Services
  • Hotel Reservations
  • Flight Reservations
  • VIP Transfers
  • Translation Services
  • Lost luggage
  • Cash Advance